Garrett Wade Reviews

Everything we've purchased from Garrett Wade has always been a treat... usually unique or hard to find, well constructed, handy and sometimes good for gifts. This last purchase was for a garden clipper that allows me to trim our trees without getting on a ladder and can cut pretty large diameter limbs quickly. What a timesaver this is going to be-really a $$$$ saver since we can now trim them ourselves without paying to have them serviced by anyone else! Thank you!

UPDATE: Garrett Wade did reach out to me and I’m happy to say they made things right and I’ve adjusted my review rating. I said it below, but I’ll reiterate that they have quality tools and I will recommend a look at their catalogue of products.


Garrett Wade has fantastic products. As long as you don’t have an issue with your order, it’s a great company. When there is an issue, buckle up.

In my instance an item ordered ran out of stock and was put on back order. A month later, I called for the status only to learn it was canceled. Two representatives could not tell me why, but I could still order it online or through them.

Two weeks later, my order was canceled a second time and a second time, I didn’t receive any notification. At the time of my second call, the product was still on the website for purchase on back order with an estimated shipping time of two weeks.

After speaking with Carol, a supervisor, she told me “these things happen” and it wasn’t their fault. How is it not your fault that you canceled my order twice without telling me and the company still hasn’t pulled an out of stock product?

I asked for a gift card or discount code or some sort of good-will and she told me that wasn’t possible but she was trying to help me resolve the issue. How can you help then?

After going round in a circle with her, she stayed on the line but simply stopped speaking. She obviously was not allowed to hang up, but this was ridiculous.

Again, great products are offered but beware of the customer service team. As for me, I’ll stick to the local home centers going forward.